Call centre Trends

RamenApps Analysis

Call centre is where the magic happens--or where the magic of customer service happens, at least. It's the hub where all inquiries, complaints, and compliments are directed, and where agents work round the clock to provide customers with satisfactory solutions, or at least calm them down with soothing words. In recent years, call centres have taken a few leaps and bounds towards innovation, with some even branching out to remote healthcare services. Companies like Uniphore and Concentrix are leading the charge towards creating top-tier support systems for various industries, while Flash Express and Taskus are streamlining customer service with their cutting-edge technology. Meanwhile, Dialpad and Aircall give in-house agents some much-needed flexibility, while Webex Calling and Omni-Channel pave the way for seamless customer-agent communication. The future of call centres is bright, and they're constantly proving they're more than just a place for retail complaints or pizza orders.

Related tags to Call centre

5 Years

Monthly Searches

Concentrix

Concentrix is a global provider of customer experience solutions and technology. They specialize in customer engagement and business performance across various industries such as technology, finance, healthcare, communication, and automotive. The company has an easy hiring process and values the time of their employees. Concentrix was a subsidiary of SYNNEX Corporation, but it recently became an independent company in December 2020. They are a legitimate company with a good reputation, as indicated by their ratings on Glassdoor and Indeed. The company is headquartered in Fremont, California.

Monthly searches:
60,500
Competition:
LOW

Accelerating

Super Air Jet

Airline

Super Air Jet is an Indonesian ultra low-cost airline based in Jakarta, offering a premium in-flight travel experience with high connectivity. Founded in March 2021, the airline started operations in August of the same year from Soekarno–Hatta International Airport. Super Air Jet has faced controversy due to its connection with the founders of Lion Air. Customers can book flights online through Alternative Airlines and track their flight status in real-time via the airline's website or app. Overall, Super Air Jet aims to provide affordable air travel with a focus on quality service.

Monthly searches:
720
Competition:
LOW

Remote Healthcare

Remote healthcare refers to the use of digital information and communication technologies to access healthcare services remotely and manage health care. This can be done through computers and mobile devices like tablets and smartphones. There are many opportunities for jobs in remote healthcare, including customer service representatives, medical billers, and more. Telehealth is another term used to describe remote healthcare. It involves using technology to provide access to healthcare services from home. Overall, remote healthcare is becoming increasingly important as technology advances, and more people seek access to healthcare services while staying safe and comfortable at home.

Monthly searches:
480
Competition:
LOW

Accelerating

Uztelecom

Telecommunications company

Uztelecom is a national operator of telecommunications in Uzbekistan. It is the largest telecommunications operator in the region and covers the entire territory of the Republic with its network. They offer a variety of services, including internet and mobile services, to residents of Uzbekistan. Uztelecom has recently announced a 5 GB internet package for the holiday of Navro'z. They also have a mobile app called My Uztelecom, which is designed to make it easy and convenient for their customers to manage their services. Their mission is to create and expand accessible and unlimited communication opportunities for the people of Uzbekistan.

Monthly searches:
170
Competition:
LOW

Accelerating

Remote Insurance

Remote insurance refers to insurance job opportunities that can be done from a remote or work-from-home setting. This allows individuals to work in the insurance industry without having to be physically present in an office. Remote insurance jobs include positions such as insurance agents, customer service representatives, claims adjusters, and more. Companies offering remote insurance jobs often provide the necessary equipment for employees to work from home. Due to the nature of insurance work, remote employees may need to assess risks, sell insurance policies, and process claims from a distance. Remote insurance work provides flexibility and convenience for employees, allowing them to work from anywhere in the world while still contributing to the insurance industry.

Monthly searches:
90
Competition:
MEDIUM

Accelerating

Call centre Trends

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